LEARN TO SPEAK DUTCH - CIVIC INTEGRATION EXAM NETHERLANDS

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Frequently asked Questions

 

 

 
 
 
 
 
Browser
 
Which browser do I need for www.dutchtutor.com
How do I enable Javascript in my browser
Sometimes when I push a button it works a little slow
 
 
Payment and ordering
 
How can I pay with iDEAL
Why is "Mollie BV" mentioned with the iDEAL payment
How can I pay with PayPal
How can I order 20 extra hours
 
 
 
1. Which browser do I need for www.dutchtutor.com
 
DutchTutor.com works best in the following browsers: Internet Explorer 9 or higher, Mozilla Firefox and Google Chrome. If you have an older version of above browsers we advise you to update your frowser or download the latest Firefox browser from Mozilla or Google Chrome for Free.
 
Click here to download Firefox for free:   
 
Click here to download Google Chrome for free: 
 

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2. How do I enable Javascript in my browser
 
Your need to have Javascript enabled in your browser to have access to all our lessons.
To enable Javascript in your browser please do the following:
 
Internet Explorer 7

1. Click the Tools menu.
2. Select Internet Options.
3. Click the Security tab.
4. Click the Custom Level button.
5. Scroll down until you see the 'Scripting' section. Select the 'Enable' radio button for 'Active Scripting.'
6. Click the OK button.
7. Click the Yes button in the confirmation window.

Firefox 3

1. Click the Tools menu.
2. Select Options.
3. Click the Contents tab.
4. Select the 'Enable JavaScript' checkbox.
5. Click the OK button.

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3. Sometimes when I push a button the site works a little slow ?
 
Just refresh the page by clicking on the refresh button on your browser.
 
You can only use iDEAL if you have an internet banking account with the following Dutch banks: ABN-AMRO, ING/Postbank, Rabobank, SNS Bank or Fortis Bank.
 
- Click on the "Order now" button at the bottom of this page and you will be transferred to our "Sign-up" page.
- Complete the "Sign-up" form and click on "Submit".
- Now you can log in using your login id and password.
- After first time log in to your "member page" you are invited to arrange your payment.
- Click on the "iDEAL" logo and than select your bank.
- You will be automatically linked to your own secure banking page for internet banking.
- You will be asked by your bank to login to Internet banking where the payment order qill be ready.
- The amount of your payment will be immediately written off and you will be automatically linked to your own DutchTutor member page where a confirmation of your payment will be placed and the hours you purchased for access to all lessons.
- In your "member page" you will then also see the number of hours of access to the lessons.
- You can now access the lessons by clicking on the lessonpage of your language below on your "member page".

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5. Why is "Mollie BV" mentioned with the iDEAL payment
 
Our iDEAL payments are processed by Mollie BV. Mollie BV Internet payment services (online checkout). You can find more information about
Mollie on: www.mollie.nl
 
 
6. How can I pay with PayPal
 
If you do not have a PayPal account, you first have to register at Paypal. Best is to register with PayPal first before you place an order. After the one-time registration with PayPal, you can at any time use your PayPal account to pay for on-line orders via the Internet.To register for a PayPal account click here: www.paypal.com
 
- Click on the "Order now" button at the bottom of this page and you will be transferred to our "Sign-up" page.
- Complete the "Sign-up" form and click on "Submit".
- Now you can log in using your login id and password.
- After logging in your "member page" you are invited to arrange your payment.
- Click the "PayPal" logo and you will automatically be linked to the secure payment page of PayPal.
- Enter your e-mail address and your PayPal password after which your order will be automatically displayed by PayPal. 
- Carry out your payment and you will be automatically redirected back to your "member page" which will indicate that your payment is processed.
- You now have access to all the lessons by clicking on the lessonpage-link of your chosen language below on your "member page".
In your "member page" you will then also see the number of hours of access to the lessons.

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7. How can I order 20 extra hours
 
You can always order extra 20 hours by clicking on the "Payment" tab in your "member page" after login. On the "Payment" page click on
the Paypal logo or the iDEAL logo to process your payment. Your payment will indicate "DutchTutor - 20 extra hours" and the amount of
15 Euro for the cost of 20 additional hours.
 


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